I
may as well be clear about it. I believe that a lot of people in my
area were suffering a major problem in their homes recently, as we
were in our house, but that we all knew very little about it. By that I
mean, what caused the problem in the first place, how serious was it,
whom would you call to fix it, when would they come and how much was
it going to cost!
What
happened that I experienced was that, over about a week and a half
recently, electrical power in my house turned off and then almost
immediately turned back on again. This happened on
different days
during that time period, just once per
day however, at different times from very early in the morning to
late in the afternoon. There
seemed to
be very little timing consistency
other than the first two day failures
when the power
went off and on between 6:30 and 7 AM.
I
decided that I was going to get involved in this matter as
a resident impacted by it right away to
help get it
fixed up. One of the reasons for doing this was my fear that the
problem that we had might be a very serious one and that we could
lose our power for a very long period of time when the coming
temperatures for the
next several days were to
be very high in the mid-90°F range.
That
temperature was expected towards this
weekend.
If
you remember, dear reader, the area where I lived in Tecumseh, and
perhaps in other areas, some time ago had a massive electrical issue
that
required major work to correct the problem. I remember the experience
I had in it when the electrical firm suggested early on not to worry
about it because it was probably the animals that were fooling around
with the wires that caused the breakdown for a
short period time. Of course, that was not true and eventually the
decision was made to replace parts and
fix up the system to prevent the outages.
My
thought was that the problem that we were having now was very simple.
It was the same as before! All that I had to do was call the power
company because they had the ability to fix it right away because
they had the experience in doing so.
I
am not going to get into a major conversation about it but naturally
when I first called up I did not speak to an employee but to an
outside operator. She took my message about the problem and
suggested what was first offered last time. She suggested the same
cause of the problem as before ie. small little animals.
I
told her in a very nice way that she was completely wrong and that I
needed to speak to someone in the company as quickly as possible.
Just to let you know, the company that I had to approach first
was Essex Powerlines Corporation. It was
one that I knew very little about and in fact was not aware they were
involved at all in the previous difficult situation.
I
spoke early on with Joe Barile, General Manager, Essex Powerlines
Corporation. He was a very senior member of that organization. Our conversations went very well. There was
no difficulty for me in handling the situation with him. He was well
aware that it was my view that his Company had the legal obligation
to handle the situation as quickly as possible.
Here's
where some surprising information came in. He told me early on that
his firm really had no big role in this matter. Oh sure, they sent
out the bill to receive payment and if there were some issues, his
company was supposed to be called to handle them. However the reality
was that Hydro Inc. was the company that I should be calling because
of their role in supplying the power to my family!
I
told him that I believed that. I told him in fact that I had called
Hydro One before speaking with him and they tried to tell me that
they had no reason for speaking with me but rather that I should call
his company to handle the matter. I quickly told the person I spoke
with on the telephone to transfer me right away to someone upwards in
their organization. When she did, I spoke with one of their managers
and told her quite directly they knew that they had the obligation to
fix things up and I expected them to do so by working with Essex
Powerlines immediately. Fortunately, that lady told me that she would
look into the matter and handle it right away.
Another
party, the third one, got
involved after I contacted them as well: the Town of Tecumseh. The
people who got involved and made me very pleased about how active
they were in trying to get this matter resolved quickly
as well were: Mayor Gary McNamara,
Deputy Mayor Joe Bachetti and my
Councillor in Ward 2, Bill Altenhof. I knew
that there was considerable discussion between them
and the power firms to get this matter resolved as quickly as
possible. In fact, on last Tuesday night, I was told that a
Motion might be introduced at a City Council meeting demanding that
the Electrical utilities fix up the problem as quickly as possible.
As you will see that was not required to be done after
all!
Obviously,
I was not involved in all the actions among the three parties. I knew
they were talking to each other but did not know what they were
saying nor who was to do what nor when something positive was
supposed to happen.
I
arranged for a meeting with Joe Barile on the following Tuesday. It
was going to be the time when we were to have a frank conversation
about the issue and who was going to do what and when. He knew that I
was going to be very direct with him and let him know that I thought
that his firm was directly responsible for correcting the mess. After
all, we as Tecumseh residents dealt with his firm.
Tuesday
came. Our conversation started off very well as I told him what my
thoughts were on the subject and what I thought his Company's
responsibility for solving the problems for the customers was all
about. Surprisingly, he really did not give me an answer to what I
said. Rather he told me something completely and totally unexpected.
The problem had been solved!
Through
some terrific work done by the employees at Hydro One, they
discovered not only what the problem was but fixed it. In other
words, by the time that he arrived at my house to speak with me, the
problem had been resolved!
Of
course both of us discussed what would happen if the repair did not
work and both agreed that care should be taken in making sure that
nothing went wrong. So far, and fingers crossed, everything has
turned out perfectly.
I
think I could go into more detail but I do not think it is necessary.
All what you, dear reader, should understand from what I have been
writing is that the parties involved all worked extremely hard in
trying to find a solution to the situation as quickly as possible for
the aid of the Tecumseh residents. They did so amazingly well and
very quickly!
I believe that we as residents of Tecumseh were treated
properly
and we should appreciate what these parties did for us.
To
conclude, here is a note that Joe Barile wrote. Please take a look at
it. I agree with what was said:
“Essex
Powerlines is aware of numerous momentary faults (auto reclosers)
which have affected and inconvenienced customers over the past week
in the Town of Tecumseh. Essex Powerlines, with the assistance of
Hydro One, believes that the likely root cause of the momentary
outages has been determined and mitigation efforts were immediately
undertaken in order to resolved the same. Essex Powerlines thanks
Hydro One for taking steps to address this issue within their service
territory in a prompt and efficient manner and we are also
appreciative our customers patience and understanding while attempts
were being made to resolve this issue.”