Everything seemed to be working out so wonderfully. There
was no reason for me to be concerned about what happened because of the flood
coming into our basement. It was all going to be resolved in such a nice
manner.
After all, I told you what a good job my daughter, Melissa,
and her boyfriend, Bill, did to fix up our basement by removing the water. The
work they did was wonderful! I also told
you that I was waiting for my son to come over because we found out about
another problem in our system and so could not go and pick him up to help us
out with the tasks that we wanted him to do.
Here is how I described the situation now:
"Of course, a new problem arose starting at about 5 AM.
I started hearing a rather substantial sound coming from the hot water pump. I
was terrified that it may have been damaged by the water that had come in and
was now breaking down. Naturally, I would have liked to take a very warm bath
in the morning to try to get myself back to normal as well but was not going to
do it if this hot water tank was coming close to turning off. That had happened
before to me in a house that I lived in when the tank completely collapsed and
naturally leaked water."
So what did we do? We contacted Reliance immediately and
they promised to send in one of their employees to take a look at the system
and do whatever repairs were necessary.
No, I want you to stop thinking that no one came over. In fact, the Reliance
employee came in within the timeframe that he was supposed to do so. It made me
really pleased.
Interestingly, he was not an employee of Reliance who lived or
even worked in this area. Rather, he came in from London , Ontario
The Reliance employee came in around noon-time to our house
to see if he could fix the problem. I was quite impressed with him and thought
that he knew exactly what he should do. He certainly seemed to me at the time
able to do so in the way that he discussed the situation.
I'm not going to go through all the testing that he took but
it was quite extensive as far as I was concerned. I do not think that he found
a disastrous situation but suggested that there was a problem with the hot
water motor system. The motor at the top of the tank seemed to be extremely
noisy to me when I first came down to listen to the furnace system and I think
he agreed with me because he chose to replace it with a new system. After all,
the unit itself was about 10 years old since the entire system had been put
into the basement in 2006 by a previous owner. We took it over when we
purchased the house.
To be direct about it, it worked wonderfully after the new
system was installed. The noise level reduced to virtually nothing when it
started to operate. What a big change that was from what I had heard
before. Everything was now superb as far
as I was concerned. Accordingly, my wife and I were able to go and pick up my
son so that we could do some grocery shopping because we were running out of a lot
of food. After that was finished, my son
agreed that he would wash the entire floor in the basement in order to
disinfect the floor from any germs that may have been picked up. That floor could
now be relatively clean until it was properly finished by the company that
would be retained to do a proper cleaning of our entire house that was required
because of the flood.
Of course he did a fantastic job doing that, spending about
2 hours cleaning the basement with tools that were pretty difficult to work
with. We had gone to a nearby hardware store to try and get some good tools to
use. However, by the time that we got there, they had pretty much sold all of
their utensils that we could use.
Accordingly, my son had to do a fairly difficult and lengthy task with
some tools that were hard to use that we already have. No problem though for
him. He worked through it all and worked through it all wonderfully!
After we took my son home after dinner, my wife and I were
both pretty tired from the long and tough day that we had. Naturally, we both
decided to go to bed earlier to get some sleep. However, as usual, we got a
late phone call that woke us up. This time it was from a gentleman from a
company that we had never heard of that told us that he wanted to come to our
house on Monday at 9 AM to look at what had to be done because he'd been
appointed by the Insurer to do the work. Of course, that was a surprise to me
because another company was supposed to come and see us as the Insurance
Company representative. Nevertheless, we
allowed him to come over.
On Sunday morning, my wife and I started talking about this.
We had no idea who this new company was and why they were coming rather than
the company that was supposed to come as the Insurer's representative.
Again, to shorten the story, we learned that the company
that had just called us the night before was in fact approved to come to our
place. However, I decided to call the
other company to tell them how disappointed I was that they had decided not to
come without telling us. So I called them up early Sunday morning.
What a wonderful conversation I had. They had no idea what I
was talking about. I told them that I was really looking forward to their
company coming because it seemed to have a good reputation. We learned that they
were supposed to be calling us on Sunday to set up an appointment! Nothing had
changed as far as they were concerned!
Well, what a nice surprise that was. Another mess in which
we were involved that we didn't know anything about. All I know now is that they are supposed to
be calling up the Insurance Company to find out what is going on and may be, or
may not be coming to our house to examine what is going on. Who knows if anyone
is going to call us to tell us what is happening and who is coming.
Anyway, that is where we are now. Someone is supposed to
come from the Reliance firm sometime this afternoon to figure out what is going
wrong. Of course, that has ruined what my wife and I intended to do on Sunday
but what the heck, we can now rest at home.
Do you want to know what is going to happen next? So do I.
Just make sure that you are in a position to read my next article that I hope
to publish very soon after the next session with the other parties.
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